**All interviews will be conducted remotely (online or by phone).
In 5 years, our client has evolved from a start-up to Europe’s leading on-demand logistics platform that allows businesses in any industry to deliver to their customers with never-seen-before speed & efficiency.
Join our new team and work with amazing minds that change the way goods are delivered in urban areas.
- Organize the LiveOps support team, gather and centralize knowledge.
- Responsible for the team performance; improve their skills and KPIs.
- Handle escalated issues, research requests and focus on delivering world-class service to the clients.
- Execute weekly reporting, monthly presentations, and quality evaluation.
- Establish regular communication and collaboration with the client.
- Meet predetermined targets and represent the company in a professional manner.
- Fluent in French and English.
- Proven working experience as a Supervisor or a relevant role in the BPO sector.
- Strong organizational skills with the ability to manage, supervise people and prioritize time effectively.
- Excellent communication and problem-solving skills.
- Tech-savvy, reliable, positive and target driven professional able to manage tasks with a sense-of-urgency.
WHAT WE OFFER:
- An attractive remuneration + annual review. Referral bonuses.
- Different shifts between 08:30 and 03:00. Transport costs covered.
- Home office option.
- Training – provided by the client.
- Additional health insurance and other social benefits. Exclusive discounts & offers.
- Open-minded management team promoting innovation, personal and professional development.
- Permanent employment; full-time.
- Employer: Pontica Solutions Ltd.