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Supervisor with French

Pontica Solutions

София
Публикувана на 18 март 2020 Валидна до 18 април 2020
3
дни
При кандидатстване ще получиш обратна връзка до 3 работни дни.

**All interviews will be conducted remotely (online or by phone).

In 5 years, our client has evolved from a start-up to Europe’s leading on-demand logistics platform that allows businesses in any industry to deliver to their customers with never-seen-before speed & efficiency.

Join our new team and work with amazing minds that change the way goods are delivered in urban areas.

YOUR ROLE:

  • Organize the LiveOps support team, gather and centralize knowledge.
  • Responsible for the team performance; improve their skills and KPIs.
  • Handle escalated issues, research requests and focus on delivering world-class service to the clients.
  • Execute weekly reporting, monthly presentations, and quality evaluation.
  • Establish regular communication and collaboration with the client.
  • Meet predetermined targets and represent the company in a professional manner.

REQUIRED SKILLS:

  • Fluent in French and English.
  • Proven working experience as a Supervisor or a relevant role in the BPO sector.
  • Strong organizational skills with the ability to manage, supervise people and prioritize time effectively.
  • Excellent communication and problem-solving skills.
  • Tech-savvy, reliable, positive and target driven professional able to manage tasks with a sense-of-urgency.

WHAT WE OFFER:

  • An attractive remuneration + annual review. Referral bonuses.
  • Different shifts between 08:30 and 03:00. Transport costs covered.
  • Home office option.
  • Training – provided by the client.
  • Additional health insurance and other social benefits. Exclusive discounts & offers.
  • Open-minded management team promoting innovation, personal and professional development.
  • Permanent employment; full-time.
  • Employer: Pontica Solutions Ltd.


София
  • Сектор
    Support
  • Краен срок за кандидатстване
    18 април 2020
  • Ниво
    Intermediate
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