Team Manager

Pontica Solutions

Sofia
Публикувана на 05 февруари 2020 Валидна до 05 март 2020
3
дни
При кандидатстване ще получиш обратна връзка до 3 работни дни.

Our client is a globally successful health and lifestyle brand developing smarter technology for women, with an HQ in London and teams in New York and Shanghai. Their innovative tech-focused products are listed as one of the best inventions for 2019.

Join one of the fastest-growing femtech start-ups and work with people passionate about improving the lives of women around the world!

YOUR ROLE:

  • Responsible for the customer care team performance; help supervisors and agents develop their skills, and take measures to improve their KPIs when necessary.
  • Responsible for the selection, training, professional development, and assessment of the subordinates.
  • Delegate effectively within the team to deliver business results.
  • Monitor and achieve financial and operational targets set.
  • Execute regular reporting to both Client and C-level management in Pontica.
  • Work with all departments in the company to ensure smooth operations.

REQUIRED SKILLS:

  • Solid experience as a Team Lead, Account Manager or relevant ideally in a BPO organization.
  • Fluent in English. Proficiency in another foreign language will be a plus (especially Spanish).
  • Excellent communication, people management, and problem-solving skills.
  • Excellent negotiation skills and ability to work directly with international clients.
  • A dynamic, flexible, result-oriented professional with an interest in technology and/or women’s health.

WHAT WE OFFER:

  • An attractive remuneration, annual review and referral bonuses.
  • Additional health insurance and other social benefits. Exclusive discounts & offers.
  • Fixed working hours.
  • Work with experienced professionals from the UK, USA, and China.
  • Trainings and extensive performance improvement programs.
  • Open-minded management team promoting innovation, personal and professional development.
  • Permanent employment; full-time.
  • Employer: Pontica Solutions Ltd.


Sofia
  • Сектор
  • Краен срок за кандидатстване
    05 март 2020
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